→ Legal

Cookie Policy

Last updated: December 20, 2024

1. Introduction

This Cookie Policy explains how Whisone Inc. ("Whisone," "we," "our," or "us") uses cookies and similar tracking technologies on our website and platform. This policy should be read in conjunction with our Privacy Policy.

By using Whisone, you consent to the use of cookies in accordance with this policy. If you do not agree to our use of cookies, you should change your browser settings accordingly or discontinue use of our services.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. Cookies are widely used to make websites work more efficiently and provide information to website owners.

2.1 Types of Cookies by Duration

  • Session Cookies: Temporary cookies that expire when you close your browser
  • Persistent Cookies: Remain on your device for a set period or until you delete them

2.2 Types of Cookies by Source

  • First-Party Cookies: Set directly by Whisone
  • Third-Party Cookies: Set by our service providers (e.g., analytics tools)

3. Categories of Cookies We Use

3.1 Strictly Necessary Cookies

Cannot be disabled

These cookies are essential for the website to function properly. Without these cookies, services you have requested cannot be provided.

Authentication Cookies

  • Purpose: Keep you logged in during your session
  • Duration: Session or 30 days (if "Remember Me" selected)
  • Data Stored: Encrypted session token

Security Cookies

  • Purpose: Prevent cross-site request forgery (CSRF) attacks
  • Duration: Session
  • Data Stored: CSRF token

Load Balancing Cookies

  • Purpose: Distribute traffic across our servers
  • Duration: Session
  • Data Stored: Server identifier

3.2 Functional Cookies

Can be disabled

These cookies enable enhanced functionality and personalization. If you disable these cookies, some features may not work properly.

Preference Cookies

  • Purpose: Remember your settings (language, theme, display preferences)
  • Duration: 1 year
  • Data Stored: User preferences

Feature Usage Cookies

  • Purpose: Remember which features you've used
  • Duration: 90 days
  • Data Stored: Feature interaction flags

3.3 Analytics and Performance Cookies

Can be disabled

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our service.

Usage Analytics

  • Purpose: Track page views, session duration, bounce rate
  • Duration: 2 years
  • Data Stored: Anonymized usage patterns
  • Provider: Google Analytics (anonymized IP)

Performance Monitoring

  • Purpose: Monitor page load times, errors, performance issues
  • Duration: 1 year
  • Data Stored: Performance metrics

A/B Testing

  • Purpose: Test different versions of features
  • Duration: 90 days
  • Data Stored: Test variant assignment

3.4 Marketing and Advertising Cookies

Can be disabled

These cookies track your browsing activity to deliver relevant advertisements. We currently use minimal marketing cookies and do not engage in extensive ad tracking.

Conversion Tracking

  • Purpose: Measure effectiveness of our marketing campaigns
  • Duration: 90 days
  • Data Stored: Campaign source, conversion events

Retargeting Pixels

  • Purpose: Show relevant ads to visitors who didn't convert
  • Duration: 30 days
  • Data Stored: Pages visited (anonymized)
  • Providers: Google Ads, LinkedIn Ads

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these cookies, and you should check the relevant third-party websites for more information.

Google Analytics

Usage analytics and performance monitoring (anonymized)

Google Privacy Policy →

Stripe

Payment processing and fraud detection

Stripe Privacy Policy →

SendGrid

Email delivery and tracking

SendGrid Privacy Policy →

Intercom (if used)

Customer support chat widget

Intercom Privacy Policy →

5. How to Manage Cookies

5.1 Cookie Settings on Whisone

You can manage your cookie preferences through our Cookie Settings panel, accessible from:

  • The cookie banner when you first visit our site
  • Your Account Settings → Privacy → Cookie Preferences
  • The footer of any page on our website

5.2 Browser Settings

Most browsers allow you to control cookies through their settings. Here's how to manage cookies in popular browsers:

Google Chrome

Settings → Privacy and Security → Cookies and other site data

Mozilla Firefox

Settings → Privacy & Security → Cookies and Site Data

Safari

Preferences → Privacy → Manage Website Data

Microsoft Edge

Settings → Cookies and site permissions → Cookies and site data

5.3 Opt-Out Tools

Important Note:

Blocking or deleting cookies may impact your user experience. Some features of Whisone may not function properly without cookies, particularly authentication and preference storage.

6. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no industry standard for how websites should respond to DNT signals.

We do not currently respond to DNT signals, but we respect your privacy choices made through our cookie settings panel and browser settings.

7. Mobile Devices and App Tracking

If you access Whisone through a mobile device or app, we may collect device information and use mobile identifiers for analytics and functionality purposes.

7.1 iOS Devices

You can limit ad tracking on iOS devices through Settings → Privacy → Tracking → Allow Apps to Request to Track

7.2 Android Devices

You can reset your advertising ID or opt out of personalized ads through Settings → Google → Ads → Opt out of Ads Personalization

8. Your Privacy Rights

Depending on your location, you may have specific rights regarding cookies and tracking:

8.1 GDPR (European Users)

  • Right to consent or refuse non-essential cookies
  • Right to withdraw consent at any time
  • Right to access data collected via cookies
  • Right to deletion of cookie data

8.2 CCPA (California Users)

  • Right to know what information is collected
  • Right to opt-out of sale of personal information (Note: We do not sell personal information)
  • Right to deletion of personal information

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. We will notify you of material changes by:

  • Updating the "Last Updated" date at the top of this policy
  • Displaying a prominent notice on our website
  • Sending an email notification for significant changes

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

10. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

Email: privacy@whisone.com

Data Protection Officer: dpo@whisone.com

Mailing Address:

Whisone Inc.
Privacy Department
[Your Address]
[City, State ZIP]